Frequently Asked Questions
Everything you need to know about your FCTRY experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you restock sold-out items?
While many of our collections are limited edition, we do occasionally restock core essentials. You can sign up for 'Back in Stock' alerts directly on the product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At FCTRY, we are committed to ethical manufacturing. We prioritize high-quality, durable fabrics and work exclusively with factories that meet certified fair labor standards.